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Delete your Jurisbooks account

This page is for users of Jurisbooks (GST billing and accounting) on Android, in a web browser and on a computer. Jurisbooks is made by Ekatva Ventures, New Delhi, India. It explains how to delete your account, or only some of your data, and what happens to it.

In brief. Send us a request from the mobile number or email address you sign in with. We check that the request is really yours, confirm within 2 working days and delete your account within 30 days. Records that Indian tax law requires us to keep are kept only for that purpose and then deleted.

1. How to ask us to delete your account

  1. Save a copy first. If you may need your books later, use Backup or the Excel / PDF export in Jurisbooks before you ask. After deletion we cannot get them back.
  2. Send us a request by email to support@jurisbooks.com or on WhatsApp to +91 92204 99490, with the words “Delete my Jurisbooks account”, the mobile number or email address you sign in with, and your business name. Please write from that same number or email address.
  3. We check it is you. We may send a code to your registered mobile number or email address, or call you on it. This stops anyone else from deleting your account.
  4. We confirm and delete. We reply within 2 working days and delete the account within 30 days. If you are the owner of a company that other people also use, we tell you first that their access to that company ends too.

If you have a paid plan, deleting the account ends the plan. Refunds follow our Refund & Cancellation policy.

2. What is deleted

  • your Jurisbooks account and sign-in details (mobile number or email address, and the list of phones and computers signed in);
  • the companies you own in the Jurisbooks cloud, with everything in them: parties, items, bills, payments, vouchers, stock, godowns, pictures and settings;
  • your access to companies that other people own (their books stay with them);
  • the people you invited to your companies lose access to them; and
  • the reminder and message settings linked to your account.

Books kept only on your own computer in Jurisbooks Offline, and any copy you saved in your own Google Drive, are not held by us. You can delete those yourself.

3. What is kept, and for how long

  • Our tax and payment records about you as our customer — the invoices and receipts we issued to you, your payments and your GST details — are kept for as long as Indian tax and accounting laws require (generally about 6 years), and are used for nothing else.
  • Backup copies. Our encrypted safety copies of the cloud are not changed one by one; your data in them is removed automatically as those copies expire, within about 13 months.
  • Records needed for a legal claim or a lawful order are kept until it is settled.

4. Deleting some of your data without deleting your account

  • In the app. You can delete any bill, payment, party, item or picture yourself at any time. Deleted entries go to the Recycle Bin first, so that a mistake can be undone.
  • A whole company. The owner can delete a company in Jurisbooks. It can be restored for 30 days, and is then permanently deleted.
  • Anything else. To have other information about you deleted — for example a mobile number or email address you no longer use, or our records of your enquiries — write to support@jurisbooks.com or WhatsApp +91 92204 99490, saying what you want deleted. We follow the same checks and times as above, and tell you if the law requires us to keep any of it.

5. Questions

Please contact our Grievance Officer at support@jurisbooks.com or +91 92204 99490. More about how we handle your information is in our Privacy Notice.

Ekatva Ventures (Jurisbooks), New Delhi, India · www.jurisbooks.com